# Pharmacy and people with learning disabilities

Source: https://www.keypedia.com/records/uk_mhra_guidance/uk-mhra/0582e2e6-969d-4a24-a10f-9406744dcbe0
Type: Guidance
Published: June 22, 2017

> This MHRA guidance outlines the implementation of reasonable adjustments to support individuals with learning disabilities in accessing pharmacy services. Grounded in the regulatory framework of the Equality Act 2010, the document emphasizes the legal obligation of healthcare providers to remove barriers to care. Key focus areas include enhancing communication through easy-read materials, providing tailored medication support such as specialized packaging, and adjusting the physical pharmacy environment to be more accessible. Unlike an inspection report, this guidance does not target a specific company or list violations; instead, it provides a proactive standard for all pharmacies. Required actions for service providers include performing individual patient needs assessments and documenting adjustments within pharmacy systems to ensure consistency. The document includes resources and case studies to demonstrate how these adjustments improve patient safety and health outcomes. By adopting these practices, pharmacies fulfill their professional duty to provide equitable service to vulnerable populations, ensuring that individuals with learning disabilities can navigate medication regimens and consultations with the same level of efficacy as the general public.

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## Content

This guidance describes reasonable adjustments that can be put in place to help people with learning disabilities to use pharmacy services, with useful resources and case studies.

## Attachments

- [Pharmacy and people with learning disabilities: easy-read guide](https://assets.publishing.service.gov.uk/media/5bbdcc9ded915d7335f1ea40/Pharmacy_easy_read.pdf)
- [Pharmacy and people with learning disabilities: making reasonable adjustments to services](/government/publications/pharmacy-and-people-with-learning-disabilities/pharmacy-and-people-with-learning-disabilities-making-reasonable-adjustments-to-services)